Delete your account

You can delete your toobusyto account any time. This page explains the two ways to do it and what happens to your data.

Option 1 — from the app

1. Open toobusyto and sign in.
2. Go to Settings.
3. Tap Delete account at the bottom.
4. Confirm. Deletion starts immediately.

Option 2 — by email

Email support@toobusyto.ca from the address on your account with the subject line “Delete my account”. We’ll confirm the request and process it within 5 business days.

What gets deleted

• Your profile (name, photo, bio, phone number).
• Your saved addresses, payment methods (Stripe is notified to delete customer record), and partner Stripe Connect account.
• Your gig history as a customer or partner becomes anonymized: other users in a shared gig still see the gig happened but your name is replaced with “Deleted user”.
• Your messages are scrubbed of personal identifiers.

What we have to keep

Canadian law requires us to keep certain records:

• Payment transaction records — kept for 7 years for tax and anti-money-laundering purposes. These are stored securely and used only for legal compliance.
• Records relating to a pending dispute, investigation, or legal hold — kept until resolved.

Timeline

Deletion happens within 30 days of your request. You’ll receive a confirmation email when it completes.

Questions

Email support@toobusyto.ca.