Terms of service

These terms govern your use of toobusyto. By creating an account you agree to them. If you don’t agree, don’t use the service.

1. What we are

toobusyto is a marketplace that connects customers who need short-term help with independent partners who want to earn by providing that help. We’re not the employer of partners and we don’t perform the gigs ourselves. The agreement for the work itself is between the customer and the partner.

2. Eligibility

You must be at least 18 years old and legally able to enter a contract in Canada. Partners must be legally eligible to work in Canada and hold a Canadian bank account for payouts.

3. Payments & fees

• Customers pay the gig budget plus a service fee of 13% (minimum CAD $2.50) at the time of posting.
• Funds are held by Stripe until the customer confirms the gig is complete, at which point the gig budget is released to the partner.
• The service fee is retained by toobusyto to operate the platform and pay payment-processing costs.

4. Cancellations & refunds

• A customer can cancel before a partner is matched and receive a full refund (gig budget + service fee).
• If a partner has been matched but hasn’t started, the customer gets a refund of the gig budget; the service fee may be retained to cover processing costs.
• If a dispute arises during or after a gig, email us at support@toobusyto.ca and we’ll review in good faith. We may issue full or partial refunds at our discretion.

5. Your responsibilities

• Provide accurate information and keep your account secure.
• Don’t use toobusyto for anything illegal, unsafe, or deceptive.
• Treat the other party with respect — harassment, discrimination, and threats get your account suspended.

6. Partner-specific terms

• You are an independent contractor, not an employee of toobusyto.
• You’re responsible for your own taxes (we’ll issue a T4A when required).
• You must carry any insurance or licences your work legally requires.

7. Suspension & termination

We can suspend or terminate your account if you breach these terms, if we have a reasonable suspicion of fraud, or if we’re required to by law. You can close your account any time from the app or via Delete account.

8. Limitation of liability

toobusyto is provided as-is. To the maximum extent permitted by law, we’re not liable for any indirect, incidental, or consequential damages. Our total liability for any claim is capped at the total service fees you’ve paid us in the 12 months before the claim.

9. Governing law

These terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable there.

10. Changes

We may update these terms from time to time. Material changes will be announced in-app. Continuing to use toobusyto after changes take effect means you accept them.

11. Contact

Questions? Email support@toobusyto.ca.