Privacy policy

This policy explains what information toobusyto (“we”, “us”) collects when you use the toobusyto mobile app and toobusyto.ca, how we use it, and the choices you have.

1. Information we collect

Account information

When you sign up we collect your email address, display name, phone number, and any profile photo you upload.

Location

We use precise location (GPS) for three purposes:

• Helping customers drop an accurate pin when posting a gig.
• Showing partners a map of gigs near them.
• Sharing a partner’s live location with the paying customer while a gig is in progress, so the customer knows when to expect them. Tracking stops the moment the partner marks the gig complete or cancelled.

You can revoke location access at any time in your device settings. Revoking it disables gig matching and live tracking.

Photos

If you attach photos to a gig post or profile, we store them in Firebase Storage. They’re visible only to parties to that gig (customer + matched partner) and our admins.

Payment information

All payments are processed by Stripe. We never see or store your full card number. We keep the Stripe payment intent id and the last four digits of your card so you can recognize past charges.

Usage & diagnostic data

We log basic events (screens viewed, errors) through Firebase so we can fix bugs and understand usage. These logs don’t include the contents of your messages or gig details.

2. How we use it

• To run the marketplace: match customers with partners, process payments, release payouts.
• To communicate with you about your account, gigs, and support tickets.
• To prevent fraud and enforce our terms.
• To improve the app.

3. Who we share it with

• The other party to your gig. Customers see partner names, profile photos, ratings, and live location while a gig is in progress. Partners see the customer’s name, gig details, pickup/drop-off address, and messages.
• Service providers. Stripe (payments + payouts), Google Firebase (auth, database, storage, push notifications), Google Maps (map rendering), and our email provider for support correspondence.
• Law enforcement when required by law or valid process.

We do not sell your personal information.

4. Retention

We keep your account data while your account is active. If you delete your account (see Delete account), we remove your profile and gig history within 30 days, except where we’re required to retain records for tax, accounting, or legal reasons (typically 7 years for payment records).

5. Your rights

Depending on your province you may have rights to access, correct, or delete your personal information. Email support@toobusyto.ca and we’ll respond within 30 days.

6. Children

toobusyto isn’t for anyone under 18. We don’t knowingly collect information from children.

7. Changes

If we make material changes we’ll notify you in the app and update the “last updated” date above.

8. Contact

Questions? Email support@toobusyto.ca.